Job Openings at CCR

Administrative Assistant

Child Care Resource (CCR) is recruiting a highly organized, motivated and friendly person to provide general administrative support, specifically in the Financial Assistance Program.

CCR is a mission driven organization serving child care providers and families in Chittenden County.  We are a small group of dedicated professionals working as a team to provide excellent service to families seeking financial assistance to pay for child care; referrals to programs, and consultation and food assistance funds to child care providers.

We offer a competitive salary, generous paid time off and health benefits.    Resume and letter of interest should be sent to noliver@childcareresource.org by March 25.

 

 Child Care Financial Assistance Program

Administrative Assistant

March 2019

 Supervised By:  Director of Financial Assistance Program

Full Time, Non-Exempt position

 Overview:

 Assist CCFAP Specialists with casework related to families in need of state assistance with child care tuition by performing a wide range of paperwork and customer support duties.  In addition support administrative needs of organization by providing customer service, social media updates, donor support and other duties as required.

Responsibilities:

 Assist Specialists in managing files and corresponding with clients. This may include but is not limited to:

  • Using list generated by Specialists, generate and mail review letters and application to families within specified timelines.
  • Close out client files when information is past due and enter into BFIS.
  • Send letters to families and providers regarding official decisions about the case.
  • Keep track of forms needed and order from CDD central office.
  • Research returned mail and resend to new address and update database.
  • Review subsidy and ARCC applications for completion and return to sender with request for additional information if needed.
  • Enter and/or update addresses and household members based upon completed review applications.
  • As assigned, track and compile information for a variety of purposes such as measuring client satisfaction, counting walk-ins, etc.

Assist clients including but not limited to:

  • Answer and screen calls and e-mails from clients. Respond to basic questions such as application status and requests for forms.  Directs to Specialist as appropriate.
  • Meet with walk-ins to answer questions and consult with or refer to Specialists as needed.
  • Enter notes into BFIS regarding conversations and correspondence as appropriate.
  • Enter and/or update certificates for clients changing providers.
  • Send requests for documentation to clients based upon Specialist’s calendars.
  • Assist families and their prospective providers in understanding the steps necessary to become a ARCC child care provider.
  • Explain subsidy process to providers who are interested in working with eligible families.

Other duties including but not limited to:

  • Update Facebook and WebPage on a regular basis
  • Process all CCR mail in-coming and out-going
  • Mail annual fundraising appeals and process donor thank-you letters
  • Be available to all staff as appropriate and as schedule allows for administrative duties

Duties may change as needed and other duties may be assigned.

Qualifications:

 High School Diploma plus 2-3 year of relevant office experience.  Additional education and experience a plus.

  • Excellent interpersonal and customer service skills.
  • Ability to work and communicate effectively within a team.
  • Able to take direction and carry out a plan of action.
  • Must be able to prioritize, work independently and adapt to changing priorities.
  • Must maintain confidentiality about clients and their circumstances as well as any information in the State of Vermont BFIS database.
  • Demonstrated capacity to deal effectively with clients who are experiencing a broad range of emotions.
  • Basic data entry skills.
  • Excellent organizational skills.
  • Ability to be objective and non-judgmental.

Need help finding the best care for your child? Call a Referral Specialist today! 802.863.3367