Provider Services

Frequently Asked Professional Development Questions

Q. Who may attend professional development events?
A. Professional development events are open to anyone who works in early care and education or school age child care fields as well as other professionals, parents, and community members.  All are welcome.

Q. When do I need to send in the registration form?
A. To have the best chance of securing a slot, send your registration form in as soon as you receive notice of registration availability or before the early bird date.

Q. How will I know which trainings I’ve been registered for?
A. Confirmation letters are mailed shortly after your registration is received.  If you do not receive one, please call (802) 863-3367, Ext. 134. We do our best to inform people of their registrations, along with location (with directions) and beginning times, along with our cancellation policies. Staff at Licensed programs should check with their Directors to make sure they did not receive the confirmation letters.

Q. Can I receive help with the costs?
A.  CCR offers a scholarship seat in many of our regular classes.  Call for more information.

Q. What if the workshop I signed up for is full?
A. Workshops are filled on a first come/first serve basis. If someone cancels their registration for a workshop that is full, we will call individuals who are on our waitlisting to offer the spot. If you are on the waiting list, you may also call to transfer to a different workshop in the event you can’t get in. All people on the waiting list that do not get into the training will receive a full refund, not coupons. 

Q. What is the cancellation policy?
A.  If you need to cancel please call and leave a message for us at 863-3367 and push option 5.  If you cancel at least 24 hours before the start of the training (also applies to leaving messages on evenings or weekends), you will receive coupons good for one year toward future trainings with us. These coupons are transferable and we are not responsible for lost coupons.

Q. May I bring my child to a workshop?
A. Having children at workshops is distracting to others and there may be sensitive subject matter. Please make other arrangements for your children. Nursing infants are an exception.

Q. Who can I call with questions?
A. Registration questions:
Sharon, (802) 863-3367, Ext. 134.
A. CDA questions: Meghan, (802) 863-3367, Ext. 140.

Information Regarding Training Hours:

  • Registered Family Child Care providers are required to participate in a minimum of 15 hours of training per year. Training in CPR and First Aid shall not count towards annual professional development requirements.
  • Center-based child care staff need 15 hours of training per year. Training in CPR and First Aid shall not count towards annual professional development requirements
  • To attain specialized care status, family child care providers and center directors must take a 6 hour Basic Specialized Child Care class. We currently offer this training twice per year. Once a program attains this status with applying to the State, there is an additional 6 hour requirement of “Advanced Specialized Care” (ASP) trainings each year by the Family Home Provider or the Director of a licensed program. The trainings that qualify are indicated in the workshop brochure. For more information on Specialized Child Care Services visit
  • All providers are required to participate in additional training in CPR certification or re-certification every two years. First Aid trainings are also required for staff of licensed centers and highly recommended for everyone who works with children.
  • If you participate in the Child Care Food Program, you are required to participate in 2 additional hours of Food Program training per year.
  • The 2 hour Orientation for new registered home providers does not count in the 6 hours of required yearly training.
  • Other community resources may be used for training, and it is advisable to check with the Licensing Division of the Department for Children and Families Child Development Division. Their phone number is 1-800-649-2642.
  • A calendar of training opportunities can also be accessed at Providers may also want to visit the Northern Lights Career Development Center’s website at for useful information on professional development for early childhood and afterschool professionals.
  • It is the provider’s responsibility to keep track of their own professional development hours and attendance, in order to provide these to the state with re-registration materials or during licensing visits. CCR gives you a form for this purpose after each session and submits attendance for Child Care Resource sponsored training sessions to be entered into provider’s Quality and Credential accounts in the Bright Futures Information System. For questions about BFIS including your quality and credential ID #, visit


Need help finding the best care for your child? Call a Referral Specialist today! 802.863.3367